You can expect the delivery of your sex doll within 3-6 weeks from the date of the order. More often than not, our dolls are delivered by day 12 or 15. However, we cannot always guarantee that. This is our general schedule for delivery. In case your doll doesn’t arrive after the passage of 6 weeks, then please can reach out to us at [email protected]. Our customer support team will review the status of your order and update you accordingly. In the case of a refund, the process will be carried out through email.
FREE INTERNATIONAL SHIPPING
We provide free shipping globally.
SEX DOLL DELIVERY & SHIPPING TIME
The information given out below explains the estimated time for the production and delivery of a sex doll as per the region and the manufacturer. However, the actual time of the delivery may vary as these are the nearest estimates of the process. The time of delivery may get affected by weather conditions or the customs procedure of the state. On our end, we try our best to deliver you the sex doll on time.
|Brand||Production Time **||Avg. Delivery Time||Total*|
|WM, YL & OR||10-15 Business Days **||7 Business Days*||3-6 Weeks*|
|Piper, DH168, & DollForever||10-20 Business Days **||7 Business Days*||3-6 Weeks*|
|Sanhui, DS, Z-One Doll & Sino||10-25 Business Days**||7 Business Days*||3-6 Weeks*|
|Irontech||10-20 Business Days**||7 Business Days*||3-6 Weeks*|
|AS Dolls||10-13 Business Days**||7 Business Days*||3-6 Weeks*|
|JY Dolls||10-15 Business Days**||7 Business Days*||3-6 Weeks*|
|AF Doll||10-20 Business Days**||7 Business Days*||3-6 Weeks*|
|ClimaxDoll, Jarliet & SM||10-18 Business Days**||7 Business Days*||3-6 Weeks*|
Custom made-to-order/ in stock order. This is an approximate taken time, it may be shorter or longer (exceptions may occur). Production/delivery can be delayed due to Christmas, New Year Holiday season and the Chinese New Year Holidays (mid-January to mid-February)/ Chinese National Day (the first week of October).
*Our average order-to-delivery times, historically, have been much shorter (around 2-3 weeks), but we rather under-promise and over-deliver, than vice-versa 😊
|US & Canada||5 working days|
|*Europe (UK, Scandinavia, Western Europe)||4-7 working days|
|Asia (Japan, Korea, Singapore, Malaysia, Thailand, Indonesia, etc)||2-3 working days|
|Australia & New Zealand||5-8 working days|
|Eastern Europe & South America||5-10 working days|
*As for Europe, if you would like us to clear Import Duty and VAT for you in advance. The status will NOT be updated until the shipment lands in the Netherlands.
Note: For regular personalized doll orders, we cover up to £165 in import fees. We do not cover import fees for ready-to-ship and in stock orders.
SEX DOLL IMPORT DUTY, TAX, VAT
In a regular case scenario, you will be contacted by the customs authorities regarding import duties and tax. But, at Silicone Sex World, we provide the service of pre-paying the import duty and involved charges. This significantly shortens the time of delivery, plus the total amount of import duty payable is also reduced.
We value the privacy of our customers and do not divulge the personal details of our customers until the package has cleared the customs process. Here, Silicone Sex World takes the responsibility of answering the customs authorities in case any discrepancy arrives.
According to the region you select while purchasing the doll, the import duty amount is displayed. You only have to pay half the import duty amount as the other is paid by Silicone Sex World.
|*European Union, Denmark, Sweden & Japan||We help you clear import duty in advance|
|US and Asia||No import duty|
|Canada, Australia, NZ & others||Customs might be collecting import duty when the love doll arrives|
|Norway||Only big dolls allowed, customs collect import duty when doll arrives|
Please Note -
FedEx, DHL or UPS are the shipping channels we employ. Once the doll is ready to be shipped, the customer is provided with the tracking number. With this, the customer can easily track the shipment and get details on the estimated time of delivery.
We value the privacy of our customers. To keep the nature of the product (sex doll) anonymous, the doll is packaged in a brown box that completely conceals the doll. The product type is labelled as a mannequin to further protect the privacy of our customers. No one except for the customer is aware of the details and nature of the product.
We have an unconditional returns policy if your product arrived in damaged condition or you received a wrong product.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
In case -
In such cases, only a partial amount is refunded.
THE REFUND PROCEDURE
Once your returned article has reached us and has cleared all the necessary checks and inspections, we will notify you via email about the recovery of the article. We will also update you if you are eligible for a refund or not. If the refund is approved, you will receive your amount in a given period of time.
If you don’t receive any updates on the refunded amount, you first must contact your bank. Sometimes there are delays in refunds due to the bank’s processing time. You can also reach us through[email protected] to learn about your refund.
Import duty, tax and VAT will not be refunded for torso dolls.
CANCELLATION OF ORDER
The customers have 24 hours after placing an order to change or cancel their order. After 24 hours no changes or request for cancellation is accepted. A restocking fee of 7% is charged on any cancelled order/s (incl. ones cancelled within 24hrs).
SHIPPING IN CASE OF RETURN OF PRODUCT
Silicone Sex World does not cover the shipping cost incurred on the return of items. The shipping cost is deducted for the refunded amount. Please note Silicone Sex World does not take the responsibility or responsibility of receiving your item.